P.O. BOX 652 • Agawam, MA 01001

General Questions

How long have you been in business?

NorthernLogics LLC has enjoyed serving companies of all shapes and sizes for over 20 years.

Do you guarantee your work?

Absolutely, we offer a 100% satisfaction guarantee! In order to offer a total satisfaction guarantee, we will allow you to both view, and participate in the buildout process. This will ensure that we are both aligned in the process and there are no “surprises” at completion.

Do you provide everything needed to have a successful web presence?

Yes. We not only provide all facets of web development, including both front and back end coding, but also secure hosting, email and SEO. Everything you need to have a successful online presence for your business!

What type of clients do you serve?

We have clients located all over the country, and they represent businesses of all sizes and competencies. From the local mom & pop shop, to publicly traded companies, our services range from Web Design to SEO, Hosting, E-Commerce, Branding and more. Whatever your need, we have a solution for you.

Web Development

Will my website look like everyone else's?

No, every project is unique. The finished product is based on information gathered from the client and extensive research into the business model itself. We pride ourselves on creating unique, custom web design for each and every client we take on.

I already have a website online, can you refurbish it to make it better?

Absolutely! Approximately 40% of our business is refurbishing and rebuilding existing websites to create an improved return on your online investment. We take great pleasure in “wowing” our clients with their new & improved product!

Do I retain the rights to my material?

Yes. We have no interest in owning your information and/or materials. You retain the rights to everything you submit to us in the build out process. Any materials we receive will be returned to you immediately after applying it to the build.

What's your average project timeline to completion?

Our average client can expect a finished product within 3-4 weeks. Of course, it all depends on the timeliness of receiving materials needed from the client, as well as the extent of the information provided.

Will people see our site while it's being built?

No. We will build or refurbish your site on a secret area of our servers. We will provide you with a direct link to it so you can monitor the production as it moves forward, but no one else will be able to view it.

SEO / Search Engine Optimization

Do you guarantee first page placement in Google with your SEO program?

Google doesn’t guarantee placement at all, let alone first page placement for anyone. That being said, our amazing SEO technology, coupled with our best practices in the SEO field will give you the highest propensity to achieve your placement goals across all the major search engines, including Google, Yahoo, Bing, MSN, and more. There’s an art form to the process and we’ve been providing SEO services for over 20 years. We like to think we know how to get you there, and we will!

How will I know if your SEO program is working for me?

We provide quarterly ranking reports that will show you exactly where your site is positioned for each key term applied, in each major search engine. Also, each report you receive will compare itself to the previous report, allowing you to also see the fluctuation and movement for each position. This is a great way to gage success.. it’s right there in black and white! (actually the reports contain easy to understand colored graphs).

Where can I find more information on your SEO program?

You can learn more about our amazing SEO program here.

Online Store

Is your e-commerce technology hacker safe?

Absolutely! We offer the most popular e-commerce technology on the market today. You will enjoy offering a full-featured and completely secure online store for your customers. They will have all the bells and whistles they are already accustomed to on other major e-tailer sites such as Amazon, Tiffany, Walmart, etc. Secure, easy to use and feature rich, giving your customers a great experience!

Logo / Branding

How do you provide Logo Work?

We will create four (4) initial iterations (based on your input and ideas). We will then provide unlimited revisions to the one you like best. We have never failed in providing a client with a logo or corporate ID that they don’t love!


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